Cookie policy

Tropical terrace Bambou Resort blue armchairs and lush vegetation Martinique

When you connect to this website, the SOCACO Company (hereinafter "Bambou Resort") may install various cookies on your terminal. Some cookies are subject to your prior consent and will only be deposited if you have previously accepted them. To ensure that the personal data we collect and process is transparent to you, this cookie policy explains what a cookie is, what type of cookie is used, for what purpose, who receives the data collected and how you can manage these cookies.

‍

What is a cookie?

‍

A cookie is a small text file stored on the hard disk of a user's terminal (computer, tablet, smartphone, games console connected to the Internet, etc.) when consulting a website, an advertisement, reading an e-mail, installing or using software or a mobile application, regardless of the type of terminal used. When you connect to a website or browse a mobile application, a cookie may be sent to your browser by the website or application you are visiting. Your web browser will store the cookie for a certain period of time, and send it back to the web server each time you reconnect.

Our commitments?

For its website, Bambou Resort uses the Axeptio solution to manage the collection of consent or refusal to deposit or read cookies and to respect your right to withdraw consent. This solution is hosted on our site's servers and is regularly updated by their services or ours depending on the respective accesses implemented.

‍
Concerned about respecting your privacy, Bambou Resort would like to reassure you: the simple fact of visiting this website (home page or directly on another page of the site from a search engine for example) and whether or not to continue browsing does not imply acceptance and does not result in the installation of cookies subject to your prior consent. As long as you have not accepted them, no cookies subject to prior consent will be deposited or read on your terminal. Refusal to give your consent or lack of choice does not prevent access to our website.

‍

How long does my choice (consent or refusal) last?

We are aware that consent to "be tracked" may be forgotten by those who have given it at a given time. For this reason, your choice to install cookies is valid for 6 months after the first deposit in your terminal. At the end of this period, your choice will be requested again. You can also change your mind at any time by clicking on the "Manage cookies" link at the bottom of any page on our website.

What cookies and trackers are used?

‍

Different types of cookies and tracers are deposited on the present site

Cookies and technical tracers necessary for the proper functioning of the site

These cookies and tracers are strictly necessary for the operation of the site. They cannot be deactivated by default. The data collected by these cookies is stored for the periods indicated in the following table:

‍

Cookie name	Supplier	Purpose	Duration	Manager / Integrator	Legal basis
axeptio_cookies	Agitation	Contains all information on visitor consent (date, unique anonymous identifier, consent or not)	6 months	HOTEL BAMBOU	Compliance with RT's legal obligations
axeptio_all_vendors	Agitation	Contains a list of all cookies declared in your Axeptio widget	6 months	HOTEL BAMBOU	Compliance with RT's legal obligations
axeptio_authorized_vendors	Agitation	Contains the list of cookies accepted by the visitor	6 months	HOTEL BAMBOU	Compliance with RT's legal obligations
_ax_token	Agitation	Not tabled for this CMP	6 months	HOTEL BAMBOU	Compliance with RT's legal obligations
_cf_bm	Cloudflare	Supports Cloudflare Bot Management and filters bot requests. Does not collect personal data.	30 minutes	MEWS / HOTEL BAMBOU	Technical tracker that does not collect personal data
_cfuvid	Cloudflare	Used by Cloudflare WAF to distinguish users sharing the same IP and apply throughput limits.	Session	MEWS / HOTEL BAMBOU	Bambou Resort's legitimate interest in maintaining access to its site
ms_groups	Memberstack	Stores the logged-in user's groups or roles to determine access rights	Persistent	HOTEL BAMBOU	Bambou Resort's legitimate interest in offering dedicated internal and partner areas
ms_session_id	Memberstack	Unique session identifier to keep the session open and recognize the user	Persistent	HOTEL BAMBOU	Bambou Resort's legitimate interest in offering dedicated internal and partner areas
_ms-mid	Memberstack	Unique identifier assigned to each member, used for persistent authentication	Persistent	HOTEL BAMBOU	Bambou Resort's legitimate interest in offering dedicated internal and partner areas
bugsnag-anonymous-id	Zenchef	Monitoring and diagnosing client-side errors (JS bugs, exceptions)	Persistent	HOTEL BAMBOU (integrator)	Technical tracker that does not collect personal data
unleash:repository:repo	Zenchef	Local configuration storage for features to be activated	Persistent	HOTEL BAMBOU (integrator)	Technical tracker that does not collect personal data
unleash:repository:sessionId	Zenchef	Random session ID for per-session feature management	Persistent	HOTEL BAMBOU (integrator)	Technical tracker that does not collect personal data
hasVisitedHome	HOTEL BAMBOU	Improves user experience by avoiding replay of loading animation on home page	Session	HOTEL BAMBOU	Technical tracker that does not collect personal data
api.mapbox.com/xxx	Mapbox	Mapbox Raster Tiles API for displaying image tiles (satellite, maps, etc.)	Persistent	HOTEL BAMBOU (integrator)	Technical tracker that does not collect personal data
mapbox.eventData.uuid	Mapbox	Anonymous telemetry collection to analyze mapping module performance	Persistent	HOTEL BAMBOU (integrator)	Technical tracker that does not collect personal data
mapbox.eventData	Mapbox	Anonymous telemetry collection to analyze mapping module performance	Persistent	HOTEL BAMBOU (integrator)	Technical tracker that does not collect personal data

‍

Other cookies :

‍

The legal basis for all the following cookies is your prior consent. On your first visit to the site, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are only stored if you accept them.

‍

Analytics and audience measurement cookies

‍

Analytical and audience measurement cookies enable Bambou Resort to understand how visitors access our site and to obtain statistics on their browsing habits in order to optimize ergonomics, content, etc.

The Gainsight PX solution uses cookies to analyze site usage, improve the user experience and propose optimizations.

‍

Cookie name	Supplier	Purpose	Processors	Duration	Legal basis
apt.uid	Gainsight	Persistent user identifier (UUID associated with the user) used to recognize the user across sessions. Used as a reference ID for the user entity.	HOTEL BAMBOU	1 year	Your consent
apt.sid	Gainsight	Active session identifier (session UUID) used to track activity during an active session. Used as a reference ID for the current session.	HOTEL BAMBOU	After 30 minutes of inactivity	Your consent
_ga	Google Privacy Policy	Associated with Google Universal Analytics. Allows unique users to be distinguished via a randomly generated identifier. Used to calculate visitor, session and campaign data for analysis purposes.	HOTEL BAMBOU / GOOGLE / ZENCHEF	13 months	Your consent
_gat	Google Privacy Policy	Associated with Google Universal Analytics. Stores and updates a unique value for each page visited.	HOTEL BAMBOO / GOOGLE	Session	Your consent
_gid	Google Privacy Policy	Associated with Google Universal Analytics. Used to limit query throughput and reduce data collection on high-traffic sites.	HOTEL BAMBOU / GOOGLE / ZENCHEF	10 minutes	Your consent

‍

Statistical data from cookies is kept for a maximum of 25 months.

For whom is the data collected by the cookies used?

Only the following have access to your personal data, within the limits of their respective responsibilities:

Authorized Bambou Resort services;
Service providers acting as subcontractors: Axeptio, Gainsight, Memberstack, Mews, Zenchef.
The Gainsight solution uses analytical cookies which are subject to your consent. When you give your consent, these cookies may lead to the transmission of certain data outside the European Union, in particular to the United States, where this service provider's servers are located. These transfers are governed by the Data Privacy Framework (DPF) and by the European Commission's Standard Contractual Clauses (SCC), as well as by additional measures designed to ensure an adequate level of protection for personal data.
GOOGLE, which has access to data relating to your browsing habits when you accept it via our banner or cookie manager. Google Analytics uses these cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. In this context, your data may be transferred outside the European Union to the United States. In this respect, we inform you that these transfers are governed by an Adequacy Decision of the European Commission and that, as such, any transfer of your data to a State outside the European Economic Area, including the United States, for the purposes of hosting or further processing carried out by Google in its capacity as sole Data Controller, will be carried out under conditions of security and confidentiality deemed adequate in the light of European legislation. For further information on Google's processing of data relating to Google Analytics, please refer to its documentation: information on data collection and security in the context of Google Analytics; Privacy Policy - Privacy Policy and Terms of Use - Google; Advertising and Analytics Products: information on international data transfers.

Bambou Resort may also be required to share your personal data if this is necessary to safeguard your vital interests or those of another individual, or to comply with a legal obligation to which it is subject, or for the establishment, exercise or defense of legal claims.

How to exercise your RGPD rights?

You have the right to withdraw your consent to the deposit and/or reading of cookies subject to your prior consent at any time using our cookie management tool accessible from every page of the site. In accordance with, and within the limits of, the applicable legal provisions, you have the right to access data concerning you or to request its deletion. You also have the right to object, the right to rectification, the right to limit the processing of your data, the right to portability of your data and the right to define directives concerning the fate of your personal data after your death (see www.cnil.fr for more information on your rights).

To exercise any of your rights, please send your request to :

dpo@hotelbambou.fr
or Bambou Resort - For the attention of the DPO - Anse Mitan 97229 Trois-Ilets MARTINIQUE.

‍

All requests must specify, in the subject line, the reason for the request (exercise of the right of access, opposition, etc.). The request must also be accompanied by proof of the requester's identity and specify the address to which the reply should be sent.

‍

Bambou Resort will respond within a maximum of one (1) month from the date of receipt of your request. However, this period may be extended by a further two (2) months due to the complexity and number of requests.

‍

If, after contacting Bambou Resort, you feel that your rights with regard to data processing, data files and individual liberties have not been respected, you may submit a complaint to the CNIL.