Cookie policy

When you connect to this website, the SOCACO Company (hereinafter "Bambou Resort") may install various cookies on your terminal. Some cookies are subject to your prior consent and will only be deposited if you have previously accepted them. To ensure that the personal data we collect and process is transparent to you, this cookie policy explains what a cookie is, what type of cookie is used, for what purpose, who receives the data collected and how you can manage these cookies.
What is a cookie?
A cookie is a small text file stored on the hard disk of a user's terminal (computer, tablet, smartphone, games console connected to the Internet, etc.) when consulting a website, an advertisement, reading an e-mail, installing or using software or a mobile application, regardless of the type of terminal used. When you connect to a website or browse a mobile application, a cookie may be sent to your browser by the website or application you are visiting. Your web browser will store the cookie for a certain period of time, and send it back to the web server each time you reconnect.
Our commitments?
For its website, Bambou Resort uses the Axeptio solution to manage the collection of consent or refusal to deposit or read cookies and to respect your right to withdraw consent. This solution is hosted on our site's servers and is regularly updated by their services or ours depending on the respective accesses implemented.
Concerned about respecting your privacy, Bambou Resort would like to reassure you: the simple fact of visiting this website (home page or directly on another page of the site from a search engine for example) and whether or not to continue browsing does not imply acceptance and does not result in the installation of cookies subject to your prior consent. As long as you have not accepted them, no cookies subject to prior consent will be deposited or read on your terminal. Refusal to give your consent or lack of choice does not prevent access to our website.
How long does my choice (consent or refusal) last?
We are aware that consent to "be tracked" may be forgotten by those who have given it at a given time. For this reason, your choice to install cookies is valid for 6 months after the first deposit in your terminal. At the end of this period, your choice will be requested again. You can also change your mind at any time by clicking on the "Manage cookies" link at the bottom of any page on our website.
What cookies and trackers are used?
Different types of cookies and tracers are deposited on the present site
- Cookies and technical tracers necessary for the proper functioning of the site
These cookies and tracers are strictly necessary for the operation of the site. They cannot be deactivated by default. The data collected by these cookies is stored for the periods indicated in the following table:
- Other cookies :
The legal basis for all the following cookies is your prior consent. On your first visit to the site, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are only stored if you accept them.
- Analytics and audience measurement cookies
Analytical and audience measurement cookies enable Bambou Resort to understand how visitors access our site and to obtain statistics on their browsing habits in order to optimize ergonomics, content, etc.
The Gainsight PX solution uses cookies to analyze site usage, improve the user experience and propose optimizations.
Statistical data from cookies is kept for a maximum of 25 months.
For whom is the data collected by the cookies used?
Only the following have access to your personal data, within the limits of their respective responsibilities:
- Authorized Bambou Resort services;
- Service providers acting as subcontractors: Axeptio, Gainsight, Memberstack, Mews, Zenchef.
- The Gainsight solution uses analytical cookies which are subject to your consent. When you give your consent, these cookies may lead to the transmission of certain data outside the European Union, in particular to the United States, where this service provider's servers are located. These transfers are governed by the Data Privacy Framework (DPF) and by the European Commission's Standard Contractual Clauses (SCC), as well as by additional measures designed to ensure an adequate level of protection for personal data.
- GOOGLE, which has access to data relating to your browsing habits when you accept it via our banner or cookie manager. Google Analytics uses these cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. In this context, your data may be transferred outside the European Union to the United States. In this respect, we inform you that these transfers are governed by an Adequacy Decision of the European Commission and that, as such, any transfer of your data to a State outside the European Economic Area, including the United States, for the purposes of hosting or further processing carried out by Google in its capacity as sole Data Controller, will be carried out under conditions of security and confidentiality deemed adequate in the light of European legislation. For further information on Google's processing of data relating to Google Analytics, please refer to its documentation: information on data collection and security in the context of Google Analytics; Privacy Policy - Privacy Policy and Terms of Use - Google; Advertising and Analytics Products: information on international data transfers.
Bambou Resort may also be required to share your personal data if this is necessary to safeguard your vital interests or those of another individual, or to comply with a legal obligation to which it is subject, or for the establishment, exercise or defense of legal claims.
How to exercise your RGPD rights?
You have the right to withdraw your consent to the deposit and/or reading of cookies subject to your prior consent at any time using our cookie management tool accessible from every page of the site. In accordance with, and within the limits of, the applicable legal provisions, you have the right to access data concerning you or to request its deletion. You also have the right to object, the right to rectification, the right to limit the processing of your data, the right to portability of your data and the right to define directives concerning the fate of your personal data after your death (see www.cnil.fr for more information on your rights).
To exercise any of your rights, please send your request to :
- dpo@hotelbambou.fr
- or Bambou Resort - For the attention of the DPO - Anse Mitan 97229 Trois-Ilets MARTINIQUE.
All requests must specify, in the subject line, the reason for the request (exercise of the right of access, opposition, etc.). The request must also be accompanied by proof of the requester's identity and specify the address to which the reply should be sent.
Bambou Resort will respond within a maximum of one (1) month from the date of receipt of your request. However, this period may be extended by a further two (2) months due to the complexity and number of requests.
If, after contacting Bambou Resort, you feel that your rights with regard to data processing, data files and individual liberties have not been respected, you may submit a complaint to the CNIL.