To each his own
accommodation

Save time!

We answer the most frequently asked questions.

Who can stay at Culture Créole?

Only persons aged 18 and over may stay at our boutique hotel. We will be delighted to welcome minors to the Hôtel Bambou.

Who can make a reservation?

The minimum age for reservations and check-in is 18 in our hotels and 21 in our Villas. Anyone under 18 must be accompanied by an adult. Children aged 0 to 3 are considered as babies sleeping in a cot. Children under 3 are not counted in the Villa's staff.

Can I bring my pet?

Although we love animals, no pets are allowed in our Resort. This includes our hotels and villas.

Am I entitled to visits?

All visits must be submitted to our receptionists or concierges. The resort's swimming pools are closed to visitors, and access to the boutique-hotel Culture Créole remains forbidden to minors under 18. Communal areas are open to all.

Is it compulsory to wear a resort bracelet?

Yes, the bracelet given to you by the receptionist at check-in must be worn and visible throughout your stay. It enables us to offer you the services related to your stay and to ensure your safety. If you are staying in a villa, a wristband will be given to you when you arrive at the resort.

Can I open an account to keep track of my consumption during my stay?

An account linked to your accommodation will automatically be opened, enabling you to pay for your drinks on the day of your departure. For greater flexibility, you can choose one of our beverage credit packages.

Until what time can I be welcomed?

Our receptionists are available 24 hours a day. In the event of late arrival, please notify the resort as soon as possible. For half-board guests, alternative meals may be available.

Will a security deposit be required?

A credit card imprint will be required upon check-in at our hotels, and a deposit will be required if you are staying in one of our villas. The card must be in the name of a person present in the room or villa.

What are the check-in times?

We're happy to welcome you from 4 p.m. every day. In the event of early arrival, please inform us. In exceptional cases, you will have access to our hotels. However, your accommodation will not be allocated until it is ready.

Can I have lunch on site if I'm not on full board?

Our restaurants Bòdlanmè and Le Karayib welcome you every day from midday and offer à la carte menus.

Can I organize surprises or special events via the concierge service?

Yes, our team can help you organize surprises, celebrations or other special events during your stay.

Does the concierge offer a transportation service?

Yes, we can arrange private transfers to and from the airport and port, as well as transport services for your excursions.

Can I take advantage of the concierge service during my stay?

All our guests can call on our concierges during their stay.

Any other questions?

We look forward to hearing from you!